Returns & Exchanges Policy
Returns & Exchanges Policy
If for any reason you are not fully satisfied with your order, please don't hesitate to contact us. At Saltbush Lane, our goal is to ensure every customer is 100% happy with their purchase. If something isn't right, our team is here to help you immediately.
How to return (part of) your order
If you decide to return your products within 30 days of receipt, we will refund the full order amount within five business days of receiving the returned item. Please note that return shipping costs are not covered by Saltbush Lane.
Follow these steps to return your product(s):
- Send an email to stating that you wish to return your order or part of it.
- Wait for a response from our customer service team to confirm whether your return can be accepted.
- If your return is accepted, please pack the product carefully and securely — preferably in the original packaging.
- Send the package to the return address provided by our customer service team.
- Share the tracking code with our customer service team.
- Once the package has been received and inspected, we will refund the amount for the returned products via your original payment method.
The following items cannot be returned:
- Sealed products where the seal has been broken
- Products made to order or customised to your specifications
- Products of a personal nature
- Products that by their nature cannot be returned
- For hygiene reasons, items in the "Swimwear" and "Intimates" categories cannot be returned
Return address
Our return address is provided by our supplier. Returns should be sent to:
[SUPPLIER RETURN ADDRESS — to be updated]
Cancellation of orders
Unfortunately, it is not possible to cancel an order once it has been placed. Orders are processed immediately in our system, which means cancellation is no longer possible after confirmation.
Damaged products upon arrival
We're sorry to hear your item arrived damaged! If you received a damaged or incorrect product, please contact us within 30 days of receipt. After this period, unfortunately we are no longer able to process a return.
To resolve the issue as quickly as possible, please send an email to with a clear photo showing the damaged part of the item. The best photos show the damage on a flat surface with the label clearly visible. We use this information to assist you and prevent similar issues in the future.
For damaged items, we will send a replacement free of charge. Unfortunately, we are unable to offer a cash refund for the first occurrence. If the replacement item also arrives damaged, we will refund the full purchase amount.
Manufacturing defects after use
We're sorry to hear your item developed a fault! If a manufacturing defect appears over time — meaning the product has broken down and no longer meets the standards set by the manufacturer — please contact us at and we will do our best to find a solution.
Incorrect items delivered
We do our best to process every order correctly. However, if we accidentally sent you the wrong item, we sincerely apologise and will resolve this for you by sending the correct order free of charge.
Please contact us at for assistance.
Undelivered or uncollected packages
If a package is delivered to your door or left at a post office and is not collected, it will automatically be returned to the supplier. In this case, we reserve the right to deduct up to 100% of the order value from any refund issued.
Lost package?
If a package has been lost or could not be delivered due to logistical reasons, we will always send a replacement package before applying any refund or return policy.
Import duties & customs
In some cases, customs may inspect your package upon delivery. Please be aware that import duties or taxes may apply depending on your country's regulations — this occurs in less than 1% of cases. If you are charged customs fees, please contact us and we will do our best to assist you.
For all enquiries: