Shipping Policy
Shipping Policy
At Saltbush Lane, our goal is to make your shopping experience as smooth and transparent as possible. This Shipping Policy explains how orders are processed, shipped, and delivered so you know exactly what to expect after placing your order.
Order Processing Time
Once an order is placed, it is prepared for shipment within 1–3 business days.
After processing and dispatch, delivery typically takes 5–14 business days, depending on your location within Australia.
Please note that delivery times may be affected by customs clearance, seasonal demand, or local delivery conditions.
Free Shipping
We offer free standard shipping on all orders — no minimum purchase required.
This applies to all orders and is part of our commitment to providing a simple and accessible shopping experience for every Saltbush Lane customer.
Shipping & Fulfillment
Orders are shipped directly from our logistics partners. This model allows us to efficiently manage our inventory and maintain consistent product quality while ensuring reliable delivery across Australia.
Order Confirmation & Tracking
After successfully placing your order, you will receive an order confirmation email.
Once your package has been prepared and shipped, you will receive a separate shipping confirmation email with your tracking information.
All orders include a tracking number, sent to you once your package leaves our shipping centre. You can use this number to monitor your shipment through the carrier's tracking system at any time. Please note that tracking updates may take a little time to appear after dispatch.
Delivery Delays
While we strive to meet all delivery timeframes, delays may occasionally occur due to factors beyond our control, including:
- Customs inspections
- Weather conditions
- Carrier-related issues
- Logistical delays
Saltbush Lane is not liable for such delays and appreciates your understanding and patience.
Customer Support
If you have any questions regarding your order, shipping, or this policy, our customer support team is here to help:
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We aim to respond to all enquiries within 24–48 hours on business days.